OPOOpOwl
Can’t sign in?
Ask your store manager to reset your PIN.
They can do it from their own phone in about a minute — it’s under Team, your name, Reset PIN. You don’t need anything from us first.
They’ll read you a new PIN. Sign in with that, and the app asks you to choose your own straight away — so the one they read out doesn’t stay your PIN.
Manager not in today? Or are you the manager?
Whoever covers your store — an area manager — can reset it the same way from their phone. And anyone in store with a manager PIN can do it too.
Back to sign in
Mistyped your Employee ID? That’s the usual reason — trying again is quicker than all of this.